Terms & Conditions

Terms and condition

Thank you for visiting the online store offering of Love n Care brand rubber pet products of international standard, being sold through an extensive network operating throughout India and abroad and enjoying a high level of reputation for the quality of its products, services and customer satisfaction and manufactured by Shivam Polymers at www.lovencaretoys.com (“Website”). Your visit to this Website is subject to these Terms and Conditions and our Privacy Policy available here on this website.​ ​


This Website www.lovencaretoys.com is independently operated by Shivam Polymers, an India based proprietorship concern.. The Website features logos, trade marks, trade names, slogans and other indicia of origin that are the registered trade marks and/or copyrights of Shivam Polymers /and or its proprietor Naveen Kohli. The arrangement between Shivam Polymers and Love n Care is that of a parent concern and its brands. ​​


Your use of this Website confirms your affirmation for following these rules and to be bound by it. Shivam Polymers reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are modified.​ ​​


When you visit the site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the site. You agree that all the agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement requiring such communications to be in writing. By electronically accepting this Agreement, you confirm your acceptance and it would be accepted as if it is a written agreement with your signature. You accept all the terms and conditions as follows:​ “Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time. ​​


THIS AGREEMENT is between Shivam Polymers, a proprietorship concern and having its registered office at B-16, Site B , Surajpur Industrial Area , Greater Noida -201306 hereinafter called "Shivam Polymers" which expression shall, unless repugnant to or inconsistent with the context, mean and include the successors and permitted assigns, heirs, executors, legal representatives and administrators, as the case may be of the One Part and you, the user of the Website and websites operated by Shivam Polymers as a website visitor or as a person intending to make a purchase or actually making a purchase through this Website .​ ​​


Shivam Polymers is in the business of (i) manufacturing high quality rubber toys for pets; and (ii) operating internet retail businesses and online platforms, as an online distributor for various companies operating in India and abroad. In no event shall Shivam Polymers be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, Shivam Polymers shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort. ​​


Neither Shivam Polymers nor Love n Care toys will be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you. ​​


Love n Care toys operates the Website and intellectual property rights, and ownership and proprietary rights in the Website and its contents are owned by Shivam Polymers. No part of the Website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of products and services on this website does not transfer any of the intellectual property related to the products and services, their design or concepts to you. Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to text, graphics, button icons, images, audio clips, digital downloads, data compilations, and software), trademarks and logos appearing on the site are the property of Shivam Polymers l, its parent, affiliates and associates and are protected under applicable Indian and international laws. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Shivam Polymers.​ Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.​ ​​


This Website may contain hyperlinks to websites operated by parties other than Shivam Polymers. Such hyperlinks are provided for your reference only. Shivam Polymers does not control such websites and is not responsible for their contents. Shivam Polymers’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. ​​


In no event shall Love n Care or Shivam Polymers be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, Shivam Polymers or Love n Care shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort. ​​


Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and Shivam Polymers will not be responsible for your actions. Furthermore, you agree to defend, indemnify and hold Love n Care and Shivam Polymers harmless from and against any and all claims, damages, costs and expenses, including advocate’s fees, arising from and related to your access and use of the Website. Shivam Polymers shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God. ​​


Shivam Polymers may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service. ​​


Love n care is a channel for sales and as such aims to make information about rubber pet products accurate. However, should there be any unintentional errors relating to the product, pricing, availability, shipping and product supply, Love n Care will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description. ​​


Love n Care is solely a channel for sale of Shivam polymers rubber products that are manufactured by Shivam Polymers. Shivam Polymers is not responsible for any consequences that arise from use of these pet rubber products. The buyer or user of the product needs to make their own judgment of the safety and risks associated with various rubber products that may be sold, and are solely responsible for the consequences of use of these rubber products. ​​


You further acknowledge that Shivam Polymers will not be responsible or liable to comply with any warranties for the rubber toys supplied to the consumer upon placing of the order through this Website, over and above and in addition to the warranties provided under the applicable laws and attached to each product. ​​


Information about the products and services sold by Love n Care is provided to by Shivam Polymers. As such, Shivam Polymers takes this information at face value and publishes this without any further verification. As such, Shivam Polymers is not responsible for the accuracy or validity of this information. ​


​ The content of this Website and other websites operated by Shivam Polymers may contain materials that are created by suppliers, vendors and others who sell their products and services. If any of the material is found to be objectionable or is found to have violated any law or copyright, the responsibility of this would be with the producer of the materials or Shivam Polymers. Any issues relating to this would need to be dealt with the producer of the content and materials. To report any violation or concern, kindly send an e-mail to customercare@shivpol.com. ​​


Shipping of products will be done by the method indicated in the order. If, for any reason the products are sent using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this. ​​


The product color and actual size may vary from the visual representation on the Website. ​​


You will be required to pay for the products ordered through the Website upon delivery of the products. (Applicable for COD, if available as a payment method). Any order placed with Shivam Polymers, cannot be cancelled once it has been processed. ​​


By virtue of your acceptance to this Agreement, you further acknowledge that you are not privy to the agreement between Shivam Polymers and Love n Care. This Agreement does not accord and in fact you also disclaim any rights to bring any action against Shivam Polymers or its brand Love n Care, based on or relying on any terms and conditions of this Agreement. ​​


Love n Care has the right to assign or transfer all or part of its rights or obligations under this Agreement with prior notification to Shivam Polymers.​ This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Delhi.​ 


In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Delhi. The award of such arbitration shall be final and binding upon the Parties hereto. ​​


All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand, or (ii) sent by pre-paid registered post, addressed to Shivam Polymers, at the following address​ ​​


Attn : Head of Legal and Compliance

Shivam Polymers, 

B-16, Site B , Surajpur Industrial Area, 

Greater Noida - 210306 

Email: customercare@shivpol.com